FAQ
Common questions
Frequently asked questions
What is the return policy?
As our products are personalized and made just for you, we can not accept returns. However, our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Do I need to crop my pictures before uploading?
Nope! Our uploader will allow you to crop and edit the picture just how you like it to perfectly fit the square image requirement.
What pictures work best for magnets?
For the best results, upload clear, high-quality photos. We don’t crop, filter, or edit your images — what you send is exactly what will be printed.
When will I get my order?
We will work quickly to prepare your order as soon as possible, often as quickly as 1-2 business days.
Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
For customers in Calgary, we offer free local pick up! Address will be provided when your magnets are ready - we are located in Mahogany SE, Calgary